如何在電話面試中令面試官印象深刻？

More and more companies are using phones for early screening. Here are some tips on how to impress the person on the other line.

越來越多的公司正在使用電話面試進行早期篩選。 這裏有一些關於如何給招聘者的人留下深刻印象的提示。

Companies are increasingly using phone interviews at the early stages of screening candidates, before inviting them on-site for in-person interviews. This is a way to efficiently screen through large candidate pools, as the average job has over 250 applicants. Moreover, the phone screen is typically conducted by recruiters, many of whom may be remote so the phone-screen is a good medium to tap into remote talent and reduce the recruiting overhead for the hiring manager.

公司正在越來越多地在篩選候選人的早期階段使用電話面試，然後邀請他們在現場進行面對面訪談。在每個崗位有平均250個申請者的情況下，這是一種有效篩選候選人的方法。此外，電話面試通常由招聘人員進行，其中很多人可能是遠程面試，因此這是一種發掘遠程人才和減少招聘經理招聘成本的良好媒介。

 

The recruiter has three main goals for a phone screen:

招聘者希望通過電話面試瞭解以下三個方面的信息：

 1. CONFIRM LEVEL OF INTEREST確認求職者意向

Hiring managers have a limited amount of time, and a recruiter’s first filter is to make sure they are passing along candidates that are truly interested in the role. We are in the era where recruiters reach out to candidates more often than the other way around, and often prospective candidates will take a phone screen just to get interview practice and see what the market is willing to pay. As such, recruiters use the phone interview to ensure you have a genuine interest in the company and the role.

招聘經理的時間有限，篩選招聘人員的第一步是確保他們面試的是對這個職位真正感興趣的人。如今，招聘人員更容易接觸到求職者，而且通常有意向的候選人會通過電話屏幕進行面試，瞭解下市場行情。 因此，招聘人員會使用電話面試以確保面試者對公司和職位真正感興趣。

 2. MATCH CORE SKILLS匹配核心技能

A recruiter will not typically conduct a deep-dive on each of your core skills, but rather, they want to make sure you have general experience in the core requirements of the job. For example, if you are interviewing to be a digital marketing manager they are less likely to get into the specifics of how you measure the success of a marketing campaign, but they will want to ensure you have indeed run marketing campaigns of similar size and scope as theirs. This is more of a checklist approach rather than grading your skills in each category.

招聘人員通常不會深入瞭解受試者的每項核心技能，而是希望確保你擁有這份工作核心要求的一般經驗。例如，如果你接受面試，希望成爲數字營銷經理，他們就不太可能深入瞭解你如何看待營銷活動成功的具體情況，但他們會希望你確實開展了類似規模和範圍的營銷活動。這更多的是一種清單排選方法，而不是在每個類別中對你的技能進行分類。

 3. ASSESS CULTURE FIT評估文化適合度

Behavioral interviewing is how most companies comprehensively assess “culture fit” in later rounds. However, the phone screen is also meant to do a preliminary check on how well suited you are to the company’s culture. Key areas of interest for the recruiter is whether you have worked in similar environments (e.g., pace of work, level of collaboration), your overall demeanor (e.g., level of humility), and your mindset (e.g., growth orientation).

行爲面試是大多數公司在後面幾輪綜合評估“文化適應”的方式。 但是，電話面試也是爲了檢驗受試者對公司文化適合程度的初步檢查。 招聘人員感興趣的關鍵領域是你是否曾在相似的環境中工作（例如工作速度、合作水平），整體行爲舉止（例如謙卑程度）和你的思維方式（如成長取向）。

 

Here’s how to ace this stage of the interview process:

下面是如何在電話面試中取勝的方法：

 1. DEMONSTRATE SYNTHESIS展現綜合技能

During a phone interview it is easy for the interviewer to get distracted (e.g., check email). This makes it even more important to be succinct and compelling to ensure you capture their attention. This can be applied to the first question the recruiter will ask–“Tell Me About Yourself.” Many candidates ramble and spend too much time on unimportant details, and miss out on highlighting the core aspects of their candidacy. A practical way to solve this and demonstrate synthesis is to focus on the themes of your career progression. For example, you might describe your career in three stages– your first role, your ascension into leadership roles, and your current job, instead of reciting everything on your resume.

在面試過程中，面試者很容易分心（例如查看電子郵件）。因此，保證自己被關注是很重要的。這可以應用於招聘人員會問的第一個問題 - “介紹你自己”。許多候選人漫不經心地花費太多時間處理不重要的細節，錯過了核心信息。 解決這個問題並演示綜合的實用方法是集中介紹你的職業生涯。例如，你可以分三個階段描述自己的職業生涯 -第一個職位、如何升入領導崗位和當前的工作，而不是簡單背誦簡歷上的所有內容。

 

You can also describe your career by functional themes especially when your career has breadth and a non-linear path. For example, you might frame your career as being a mix of bringing new products to market, developing and coaching teams, and partnering with cross-functional stakeholders.

您還可以通過功能主題來描述職業生涯特別是當你的職業生涯具有廣度和非線性路徑時。 例如，你可以將自己的職業生涯設定爲將新產品推向市場，開發和指導團隊以及與跨職能利益相關者合作的組合。

 2. BE PRECISE ABOUT WHY YOU WANT THE JOB準確描述求職原因

As mentioned earlier, often the recruiter has reached out to you, and it is important to show you are not passively taking a call, but rather have a clear interest in the role. This is why it is important to do your research on the company to understand them more deeply, and then weave that into why it fits with the career path you are charting. Specifically, you should have clarity on their mission, their ecosystem (e.g., customer segments, key competitors), and their products/services. Ideally, in your research, you will find something that truly connects with your experience and/or professional interests and speaking to that will show a deep interest in the opportunity.

正如前面提到的，招聘人員經常向你伸出援助之手，重要的是要表明你不是被動地接聽電話，而是對這個角色有明確的興趣。 這就是爲什麼重要的是要對公司進行更深入的研究，然後解釋爲什麼它符合你的職業道路。具體而言，你應該清楚自己的使命、生態系統（例如客戶細分，關鍵競爭對手）及其產品/服務。理想情況下，在你的研究中，你會發現一些真正與你的經驗和/或職業興趣相聯繫的東西，並且對這個機會表示出濃厚的興趣。

3. SIMULATE A REAL INTERVIEW ENVIRONMENT
模擬真實面試環境

A common mistake candidates make is not recreating the environment that brings out their best, professional self. Often candidates will take a call from home, while reclining on their couch, and this casual attitude shows up in their communication style, dimming their professional energy.

面試者常犯的一個錯誤就是不能重現那些表現出最佳職業自我的環境。通常受試者會在家中接電話，躺在沙發上，這種隨意的態度表現出他們的溝通風格，降低他們的專業素養。

 

Given this, it is important to find an environment that can simulate a professional aura (e.g., a home office, in front of a desk), and dress accordingly as your communication style will be more polished as your brain picks up on the subtle cues. The right posture will also ensure your voice projects well, as opposed to reclining on your couch and sounding muffled.

鑑於此，重要的是找到一個可以模擬專業面試的環境（例如，辦公桌前的家庭辦公室），換上較爲正式的衣服，因爲當大腦接受到這些細節變化時，你的溝通過程將會更加專業。 正確的姿勢也將確保你的聲音狀態良好，而不是躺在沙發上，聽起來悶悶不樂。

 4. ASK THOUGHTFUL QUESTIONS提出深刻問題

The questions you ask towards the end of the phone screen serve as an indicator of what is important to you in the opportunity so avoid administrative questions such as vacation policy. Instead, focus on high-value questions that show you are thinking about things that really matter such as “What does success in the role look like?” These questions will also better prepare you to engage on a deeper level in the following rounds, especially when speaking with the hiring manager.

在電話面試中提出的問題可以傳達出您感興趣的方面，以此避免一些管理問題，比如休假政策等。相反，關注高價值問題，這些問題可以表明您正在考慮真正重要的事情，例如“成功勝任這個職位需要什麼？”這些問題也將更好地幫助你準備在下一輪中更深入地參與面試，特別是當你有機會與招聘經理交談時。

 5. AVOID RECITING FROM PAPER不要背誦答案

Some candidates use phone interviews as an opportunity to script their answers and read them word for word. This takes away from having an authentic conversation, and most interviewers can sense when you are reciting from a script. Instead, you can have a few bullet points written out that you want to make sure you cover in the conversation and also have your resume handy so you can speak to specifics when asked.

有些候選人使用電話面試作爲編寫答案的機會，並逐字閱讀答案。這樣會失去對話的真實感，並且大多數面試官都可以發覺你是不是在背誦。其實，你可以列出一些要點，以確保能夠在會話中有條不紊，並且還可以方便地使用簡歷，以便在被問及時可以說出具體內容。