英語口語大贏家Topic92:售後服務After Sale Services
阿美的衣服剛穿了一週就發現線頭鬆了。她拿到店裏要求退貨，但是事情似乎並沒有預想的那麼順利。問題究竟是怎麼解決的呢？往下看吧！
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Salesclerk：Can I help you?
May: Yes, I have a complaint to make.
Salesclerk: What's the problem?
May: I bought this skirt in your store last week. What a famous brand is that! The stitches are coming off. Anyway, I'd like to ask for a refund for this skirt.
Salesclerk: I'm sorry. They are not refundable. But we can exchange it for you, OK?
May: OK.
Salesclerk: Wait for a moment. I think we have another one…Here you go.
May: But this one is blue. Mine is red.
Salesclerk: Sorry, lady. This is the only one we've got now. How about we fix it up for you?
May: That's certainly good. When will it be ready?
Salesclerk: It will be ready tomorrow.
May: That's quick.
Salesclerk: Come along then and bring this receipt with you. And I am afraid we've gonna have to charge you 20 for that.
May: What!
聽看學售貨員：有什麼需要幫忙的嗎？
阿美：恩，我有點意見。
售貨員：有什麼問題嗎？
阿美：上週我在你們店裏買了這條 裙子。這是什麼名牌啊！線頭都鬆了！不管怎麼說，我想要退貨。
售貨員：對不起，它們是不能退的。 但我們可以給您換一條，行嗎？
阿美：好吧。
售貨員：稍等一下。我想我們還有 一件……這就是。
阿美：但這條是藍色的。我的是紅 色的。
售貨員：對不起，小姐。我們現在 只剩這件了。我們幫您補一下怎麼樣？
阿美：那好啊。什麼時候能補好？
售貨員：明天就能補好。
阿美：那挺快的。
售貨員：那到時候來吧，把這張發 票帶上。恐怕這一次我們得收您20塊錢。
阿美：什麼！
經典背誦 RecitationMay: Don't believe in brands. People have so many complaints about them. There was one time I bought a really expensive skirt with a well-know brand, but the stitches came off within a week. When I returned to the shop, the salesperson told me that it was not refundable. Poor service!
生詞小結complaint n. 抱怨
brand n. 品牌
stitch n. 線頭
refund n. 退款
fix up 修好，補好
receipt n. 發票
Grammar 語法小結感嘆句
感嘆句一般是用來表示說話時的喜悅、驚訝等情感。英語感嘆句常用“what”和“how”引導，句子其它部分用陳述句語序。
1.“what”引導的感嘆句what +(a/ an)+ adj. +n. +主語+謂語+（it is）.
“what”意爲”多麼“,用來修飾名詞（被強調部分），單數可數名詞前要加a/an，例如：
What a clever girl May is！多麼聰明的阿美呀！
What a funny story it is! 多麼有趣的故事呀！
What good children they are!他們是多麼好的孩子呀！
2.“how”引導的感嘆句How+adj.(adv.)+主語+謂語+( it is ).
“how”意爲“多麼”，修飾形容詞或副詞（被強調部分）。如果修飾形容詞，則句中的謂語動詞用系動詞；如果修飾副詞，則句中的謂語動詞用行爲動詞，例如：
How cold it is today! 今天多冷呀！
How well May writes! 阿美寫得多好呀
How hard they are working now! 他們現在幹得多麼起勁呀！
3.在表示同一意義時，既可用“what”引導，也可用“how”引導
What a hot day it is! How hot a day is! 多麼熱的天氣呀！
What a beautiful sunshine it is! How beautiful the sunshine is!多麼明亮的陽光呀！
4.感嘆句在表示激動強烈的感情時，口語中常常省略後面的主語和謂語
What red apples! 多麼紅的蘋果呀！
How cool！好涼快呀！
How wonderful! 精彩極了！
Do it together 家庭總動員兩人一組，一方朗誦下面的中文句子，另一方挑選出合適的翻譯。
1.多麼好的售貨員啊！
2.多漂亮的裙子啊！
3.好傷心啊！
4.你穿上這件衣服真棒！
5.好荒唐呀！
the nice salesman he is!
terrific when you wear this skirt!
the beautiful skirt it is!
depressed!
ridiculous it is!
