Key Sentences（重點句子） are you leaving your present job？ 你爲何要離開現職呢？ 781.I'm desirous to leave my present employment so that I can improve my position and have More responsibilities. 我希望離開現職就是爲了提高我的職位和獲得更多的責任。 782.I'd like you to tell me some of what you've been doing recently. 我想請你告訴我你最近一直在做什麼？ y day I go to work on time to guarantee the proper operation of the front desk. 我每天按時上班，以保證前臺工作的順利進行。 accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy. 我們接受訂房、解釋房價、看顧客以什麼方式結算，幫助顧客入住及結賬。如果有顧客要求取消預訂、換房間或延長住宿時間，我們總是給予周到服務。 what way do most clients check out？ 多數顧客以什麼方式結賬？ clients check out by credit card，traveller's cheques or Master hotel doesn't accept personal cheques. 多數顧客用信用卡、旅行支票或萬事達卡結賬。我們不接受個人支票。 do you deal with a reservation mix-up？ 你們如何處理訂房出現的差錯？ we are booked solid，I would first of all apologize to the clients for this I'll ask them to rest on the chairs while I contact another hotel for them. 如果所有房間都已訂完，我先向顧客道歉，然後請他們坐下休息，我爲他們另外聯繫一個賓館。 would you do if the guest's total bill exceeds the credit limit？ 如果顧客的賬單超過信用卡限額怎麼辦？ 790.I would ask if the guest is willing to pay the difference by not，I'll try to get permission from the office which set the limit to extend credit over that amount. 我先徵求顧客意見，看他是否願意用現金支付差價。如果不願意的話，我就和髮卡機關聯繫，看能不能擴大限額度。 are you interested in working with our hotel？ 你爲何對到我們賓館工作感興趣？ past work experience is closely related to this job.I am confident of doing the job efore I am desirous to get this post. 我過去的經驗同這份工作密切相關，我有信心把它做好。因此我很想得到這一職位。 't you like the work？ 你不喜歡那份工作嗎？ 794.I liked the work. However， the hotel is too small for me to widen my experience. 我喜歡那份工作，但那家賓館太小了，難以增長我的工作經驗。 e are not many foreign guests in the an Eng－lish major，I'd like to take a more challenging 's the reason why I want to come here for a job. 我們那家賓館沒有多少外國客人，作爲一名英語專業的學生，我想做一些更具挑戰性的工作。這就是我爲什麼要來此應聘的原因。 long have you been working there？ 你在那兒幹多長時間了？ 797.I've been working there since 1996. 我從1996年起就在那家賓館工作。 Dialogue A （I= Interviewer主試人 A= Applicant申請人） A：Excuse me. May I see Mr. John Watt， the manager？ I：It's me. What can I do for you？ A：I have come at your invitation for an to meet you，Mr Watt. I：Nice to meet you，se sit down. A：Thank you，Sir. I：I've invited several candidates to come are the first one to have arrived. I hope that the early bird will catch the worm. A：I hope so. I： May I have your name？ A：I am Beijiang Zhang. I：How do you spell your surname？ A：Zhang——Z.H.A.N.G. I：Now tell me what university you were graduated from. A：I was graduated from Nanjing University. I：What was your major in the university？ A：My major is English. I：No wonder you speak English so fluently. A：Thank you for your compliment，sir. I：Where are you working now？ A：I'm working at Baodao Hotel. I：I would like you to tell me some of what you have been doing recently. A：y day I go to work on time to guarantee the proper operation of the front accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy. I：In what way do most clients check out？ A： Most clients check out by credit card，traveller's cheques or Master hotel doesn't accept personal cheques. I：How do you deal with a reservation mix－up？ A：If we are booked solid，I would first of all apologize to the clients for this I'll ask them to rest on the chairs while I contact another hotel for them. I： What would you do if the guest's total bill exceeds the credit limit？ A：I would ask if the guest is willing to pay the difference by not，I'll try to get permission from the office which set the limit to extend credit over that amount. I：You seem to have done a good would you come here to apply for the job？ A：Ours is a small e are not many foreign guests every an English major，I'd like to take a more challenging 's the reason why I want to come and work in your hotel. I：How long have you been working there？ A：I've been working there since 1996. I：Could you tell me your expectation in salary？ A：The average salary for department managers is OK. I：Have you got any other extra requirements？ A：No. I： We'll grant you a commencing salary of 3，500 yuan a that acceptable to you？ A：I think to. I： How can we contact you about our final decision？ A：You can call me at this number during the work hours. I： We'll get in touch with you by next Monday. Thank you，Mr. Zhang for your interest in our hotel. A：Thank you，Mr. Watt.I hope to see you again. I：I hope so. Notes 註釋 's me. 我就是。 are the first one to have arrived.I hope that the early bird will catch the worm. 你是第一個來到的，我希望捷足者會達到目的。 The early bird will catch the worm. 是一句諺語，譯爲：早起的鳥兒有蟲吃。 wonder you speak English so fluently. 難怪你的英語如此流利。 No wonder（that）… 難怪……，……不足爲奇，如： He had made a thorough wonder he knew so much about it. 他進行了徹底的調查，無怪他對此事瞭解很多。 k you for your compliment，sir. 謝謝你的誇獎，先生。 average salary for department managers is OK. 部門經理的平均工資即可。 Words and Expressions recently ad.最近，近來 guarantee v.保證 the front desk （賓館的）前臺工作 Front Office Manager 前臺經理 room rates 房間價格 check in 登記入住 check out 結賬 cancellation n.取消預訂 reservation n.預留、預訂 with courtesy 禮貌地，客氣地 client n.顧客，委託人 credit card 信用卡 traveller's cheque 旅行支票 Master Card 萬事達卡 personal cheque 個人支票 注意： Cheque在英語中也可拼寫爲check. book solid 客滿 exceed v.超過 compliment n.讚揚，稱讚的話 commencing salary 起薪 get in touch with 與……聯繫
