女子官網訂購iPhone7 到手發現相冊有陌生人照片

A woman surnamed Huang was astonished after activating her new iPhone7 and finding 82 photos already in the phone's album.

在激活自己的新iPhone 7之後，一位姓黃的女士驚呆了，因爲她發現手機相冊中有82張陌生人的照片。

Huang preordered the phone on Sept. 9 via Apple's official website, and received the phone on the morning of Oct. 27.

黃女士於9月9日通過蘋果官網預定了這臺手機，並於10月27日早間收到了手機。

After unpackaging and activating the phone, Huang discovered the photos, which included a number of selfies.

但是在打開包裝激活手機之後，黃女士卻在手機中發現了這些照片，其中還包括一些自拍照。

According to dates listed in the photo album, the photos were taken between Sept. 27 and Oct. 17.

據手機中相冊標註的時間顯示，這些照片拍攝的時間在9月27日到10月17日之間。

Huang decided to contact Apple's customer service. When she did, an employee promised that the company would send Huang a new phone.

於是黃女士決定聯繫蘋果的客服。當她這樣做了之後，蘋果一名員工承諾將會給黃女士更換一臺新機。

However, the employee offered no explanation for why the photos were on Huang's - purportedly brand new - phone in the first place.

但是這名員工並沒有首先向黃女士解釋爲什麼她的手機--據稱是全新的--存在其他人的照片。

The next day, Apple's customer service contacted Huang to arrange the phone exchange, but this time Huang refused. She demanded a reasonable explanation for the incident.

第二天，蘋果客服聯繫了黃女士安排換機事宜，但是這一次黃女士拒絕了。她要求對方就此次事件給出一個合理的解釋。

According to the service staff, the incident with Huang's phone, as well as several other similar incidents, were all caused by iCloud account leaks.

據這名客服人員表示，黃女士的手機、以及其他幾起類似的事件都是由於iCloud賬戶泄露導致的。

However, Huang claimed that she never used the backup function, and that her account couldn't have been hacked.

但是黃女士聲稱自己從未使用過備份功能，因此她的賬戶也不可能被黑客攻擊。

The customer service department then explained that, based on Huang's description, the photos could have been left over from functional tests, as workers may have forgotten to delete them.

蘋果客服部門隨後解釋稱，根據黃女士的描述，這些照片可能是測試手機性能的時候留下來的，工人們可能忘記刪除了這些照片。

Apple pledged to appropriately deal with Huang's appeal.

蘋果方面承諾將妥善處理黃女士的訴求。