原汁原味商務英語播客 第37課:打"無約電話"(下)

This is the last in our three-part Business English Podcast series on cold cAlling. In today’s lesson, you’ll learn how to deal with several typical kinds of objections that a potential customer might raise.
這是關於“無約電話”的三節課中的最後一節。在今天的課程中，你將學到如何處理潛在客戶可能提出的典型的幾種反駁。

When Steve first asked for an appointment, Linda didn’t agree right away, did she? As you know, it’s normal for even a good prospect to give you one or two negative responses, so it’s important to be ready to deal with these and “turn them around” skillfully.
當Steve首先提出見次面試，Linda並沒有馬上同意，她同意了嗎？衆所周知，一個好的希望帶給你一，兩個消極的反應也是正常的。所以要準備好處理這些異議並有技巧地讓她們“回心轉意”，這是十分重要的。

Today we’ll be listening to the last part of the cold calling dialogue between Linda and Steve. As you listen, pay attention to how Steve turns around Linda’s objections.
今天我們將要學習Linda 和Steve之間打“無約電話”的最後一部分，聽錄音時，要注意Steve是如何讓Linda不再反對他。

Along the way, try to answer the following listening questions.
1. When Steve asks for an appointment, what is Linda’s first response?
2. What is Linda’s second objection?
3. How does Steve deal with Linda’s objections?