職場最受歡迎的五大軟技能
Things like time management and organization aren’t typically taught in school, but they are increasingly important in order to be competitive at work.
學校通常不會教授像時間管理和組織能力這樣的東西，但爲了能夠在工作中具有競爭力，這些技能已經變得越來越重要了。
While education, degrees, and certification are important for scoring an interview, a new study by the HR software provider iCIMS finds that recruiters place a higher value on soft skills. From an ability to communicate well to being organized, these intangible qualities can be tough to measure, but they affect everything from productivity to collaboration.
雖然教育、學位以及證書對面試中的評分很重要，但人力資源軟件提供商iCIMS的一項新研究發現，招聘人員更注重應聘者的軟技能。從良好的溝通能力到組織能力，雖然這些無形的品質可能很難被衡量，但它們影響着從生產力到協作的方方面面。
“Hard skills are what you do, and soft skills are how you do it,” says Susan Vitale, chief marketing officer for iCIMS. “Unfortunately, one in three recruiting professionals believe job candidates’ soft skills have gotten worse in the past five years.”
“硬技能是你做的事情，而軟技能則是你做事的方式，”iCIMS首席營銷官Susan Vitale說。“不幸的是，三分之一的招聘專業人士認爲，在過去的五年中，求職者的軟技能已經變得更糟了。”
The good news for both candidates and employers is everyone possesses some soft skills, says Jodi Chavez, president of the staffing firm Randstad Professionals. “The challenge is determining which are strongest, and which are Most in-demand for certain roles,” she says. “Companies can train employees in technical skills. Soft skills, on the other hand, are far harder to teach, which is why, in a low unemployment market, companies should be looking to hire for soft skills and train for technical skills.”
人力資源公司Randstad Professionals總裁Jodi Chavez說，對於應聘者和僱主而言，一個好消息就是每個人都擁有一些軟技能。她說：“真正的挑戰在於確定哪些技能是最強的，以及某些特定職位又最需要哪些技能。”“公司可以培訓員工的技術技能。但是在另一方面，軟技能很難被教會，這就是爲什麼在低失業率市場中，公司更應該聘用擁有軟技能的員工，然後再培訓他們的技術技能。”
If you’re looking for a new job, these are the top-five soft skills recruiters are looking for:
如果你正在尋找新的工作，以下就是最受招聘人員歡迎的五種軟技能：
1. PROBLEM SOLVING
1. 解決問題的能力
The most important soft skill was the ability to solve problems, with 62% of recruiters seeking people who can find solutions, according to iCIMS. This soft skill was also the most important for the employee who wants to work in management.
據iCIMS稱，最重要的軟技能就是解決問題的能力，62％的招聘人員正在尋找能提出解決方案的人。這種軟技能對於希望從事管理工作的員工也是最重要的。
“Problem solving isn’t practiced as much today as it once was,” says Vitale. “You can go to Google for answers, and we’re not challenged the way we used to be.”
“現在解決問題的方式已不像從前那般需要事事實踐，”Vitale說。“你可以到谷歌查找答案，而且我們仍然也不會被過去的方式挑戰。”
2. ADAPTABILITY2. 適應能力
The second most important soft skill is adaptability, with 49% of recruiters looking for this trait. This skill was ranked as very important for entry-level positions.
第二個最重要的軟技能是適應能力，49％的招聘人員都在尋找這種特質。這項技能對入門級別的職位非常重要。
“Larger organizations value problem solving and adaptability the most,” says Vitale.
Vitale說，“大公司最重視解決問題的能力和適應能力。”
3. TIME MANAGEMENT3. 時間管理能力
The third soft skill in demand is an ability to successfully manage time, with 48% of recruiters placing importance on this characteristic.
第三項最需要的軟技能是管理時間的能力，48％的招聘人員很重視這一特性。
“Entry-level workers often come out of the gate being poor at time management, but they can learn strategies on how to run their day,” says Vitale. “It’s most important in smaller organizations, because you have to pivot and wear many hats.”
“入門級工作人員經常一開始不擅於時間管理，但他們可以學會如何有策略地安排一天的工作，”Vitale說。“在小企業中這一點非常重要，因爲你必須在工作中充當不同的角色。”
4. ORGANIZATION4. 組織能力
Being organized is the fourth most sought-after soft skill, with 39% of recruiters ranking it as desirable. It’s often demonstrated in your behavior during the interview process. The most common mistakes, according to the study, include showing up late, forgetting to thank the interviewer, and forgetting the interviewer’s name.
組織能力是第四大最受歡迎的軟技能，39％的招聘人員將其列爲理想化的一個特質。在面試過程中，這一點經常會通過你的行爲表現出來。根據研究，最常見的一些錯誤包括遲到，忘記感謝面試官，還有忘記面試官的名字。
5. ORAL COMMUNICATION5. 表達能力
Finally, the ability to speak in public and communicate with others is the fifth most valued soft skill, with 38% of recruiters looking for this skill.
最後，公開發言並與他人溝通的能力是第五大最有價值的軟技能，38％的招聘人員在尋找擁有這項技能的人才。
“Good communication skills are, of course, essential,” says Chavez. “Poor communication can lead to misunderstandings and even slow down the workflow, preventing a company from moving forward.”
“良好的溝通技巧當然是必不可少的，”查韋斯說。“溝通不暢會導致誤解，甚至會減慢工作進度，阻礙公司向前發展。”
ROLE AND INDUSTRY角色與行業
While soft skills are important in nearly every job, they can be role specific, says Chavez. “In a management position where the role requires one to lead a team, deliver on a project, or drive results, soft skills like emotional intelligence and teamwork are most important,” she says. “However, in roles where someone might work remotely from home, the key soft skills would be adaptability, communication and multitasking.”
查韋斯說，儘管軟技能幾乎在每一項工作中都很重要，但不同的職位有不同的技能要求。“對於管理職位，該角色需要領導一個團隊，交付項目或推動結果，像情商和團隊合作這樣的軟技能最爲重要，”她說。“然而，在有些可能需要員工在家遠程工作的崗位上，關鍵的軟技能則是適應能力，溝通能力和多任務處理的能力。”
The iCIMS study found that certain fields look for soft skills more than others, such as people who work in customer service, human resources, and sales/marketing. For technical jobs, they aren’t as vital. Nearly 1 in 5 of recruiters for IT jobs think soft skills are more important than hard skills, and 24% of recruiters weigh soft skills over hard skills for R&D jobs.
iCIMS的研究發現，某些領域比其他領域更傾向於尋找擁有軟技能的人才，比如客戶服務、人力資源和銷售/市場營銷等行業。對於技術工作來說，這些軟技能並沒有同樣重要的地位。近1/5的IT招聘招聘人員認爲軟技能比硬技能更重要；在研究與開發的工作上，比起硬技能，也只有24％的招聘人員更看重軟技能。
“I want my doctor to have hard skills first and soft skills next,” says Vitale. “But if they’re lacking in soft skills, I might not return.”
“我希望我的醫生先有硬實力，然後再有軟技能”，維塔勒說。“但是如果他們缺乏軟技能，我可能不會再回來找他就診。”
HOW TO CONVEY YOUR SOFT SKILLS
如何傳達你的軟技能
While we all have soft skills, demonstrating them during the job application process can be a challenge. “They don’t come across on a resume because there’s no certification,” says Vitale.
雖然我們都有軟技能，但是要想在工作申請的過程中展示這些可能是一項很大的挑戰。“這些軟技能不能出現在簡歷上，因爲它們沒有辦法被認證，”Vitale說。
Be sure to highlight your strengths by using searchable keywords in your job description. “Whether a candidate lists their soft skills all together or breaks them out under the individual positions in which they honed them, it’s essential to include them somewhere,” says Chavez.
請務必在職位描述中使用可搜索的關鍵字來強調自己的優勢。查韋斯說：“無論應聘者是將他們的軟技能列在一起，還是將它們分別羅列在以往培養出這些特質的不同職位上，最重要的是一定要在簡歷中囊括這些內容。”
Recruiters will also use the screening processes to look for soft skills, so be prepared. Prior to an interview, come up with a short list of your strongest soft skills and be ready to share a few specific examples of when you showcased them in the workplace, Chavez suggests.
招聘人員也會使用篩選流程來尋找軟技能，所以應聘者應做好準備。查韋斯建議，在採訪之前，應聘者可以列出一份自己最強的軟技能清單，並準備好分享幾個在工作場合中能體現這些技能的具體例子。
“For instance, talk about a time when your communication skills clarified a misunderstanding, or discuss how your leadership style came into play when they took charge of a negative situation and turned it into a positive one,” she says. “Candidates must also emphasize their ability to work well with others and should refrain from speaking poorly of a previous or current employer or company, as it will never reflect positively on them.”
“例如，談談你的溝通技巧澄清了誤解的一次經歷，或者討論你的領導風格是如何將消極的工作氛圍轉爲積極的氛圍的，”她說。“應聘者還必須強調他們與他人合作的能力，並且不應該對之前或當前的僱主或公司做出不好的評價，因爲這永遠不會對他們產生積極的影響。”
Don’t be afraid to ask a recruiter which soft skills the organizations values most, adds Vitale. “Most employers fall down when it comes to transparency, and they aren’t saying out of the gate what they want,” she says. “Not all call them soft skills; sometimes they describe core competencies or workplace culture.”
維塔爾補充說，不要害怕向招聘人員詢問公司最重視哪些軟技能。她說：“大多數僱主並不能堅持絕對地不透明，他們一開始還不會說出他們的要求，”她說。 “並非所有人都稱這些技能爲軟技能；有時他們也會描述它們爲核心競爭力或職場文化。”
In the end, candidates need to be cheerleaders for themselves, says Chavez. “Shift the conversation to highlight your soft skills even if an interviewer does not specifically ask,” she says.
查韋斯說，最後，應聘者需要爲自己吶喊助威。她說：“即使面試官沒有特別要求，你也可以將談話轉向強調你的軟技能。”
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