提升郵件溝通效率的4大招

工作中，我們很多人每天要處理十幾封甚至上百封郵件。因此，我們給對方發的郵件如果能做到既專業又得體的話，可以節約對方很多時間，也可以爲自己贏得很多印象加分。

　　1. Don’t overcommunicate by email. 不是所有事情都只能通過郵件解決

太多的郵件往來容易給職場人士帶來不必要的壓力。所以在寫郵件之前，可以先問問自己：非得用寫郵件嗎?如果事情需要和對方多次來回才能解決，那麼不妨先用phone 或者IM來溝通。其次，如果是要告訴對方不好的消息，那就儘量別使用email。

　　2. Make good use of subject lines. 郵件主題要小心

郵件主題的寫作要求和技巧在之前的文章中談過很多，其核心的要求就是要簡潔且有總結性。成功的郵件主題可以讓收件人在打開郵件之前就知道你要說什麼事，並且決定是否要打開你的郵件。讓我們來看2個例子，相信大家看完這兩個例子之後就能夠體會到合格的主題和不合格主題的區別了。

Bad example:

Subject: Meeting

Good example:

Subject: PASS Process Meeting – 10 uary 25, 2014

　　3. Keep messages clear and brief 表達清晰簡潔

和傳統的商務信函一樣，商務郵件也需要做到邏輯清晰、表述清晰準確。一般來說，郵件的正文一般包含3大部分：背景信息交換、行動說明(需要做什麼或者你將做什麼)和訴求(提前感謝對方的幫助等)。這一點大家可以通過閱讀下面兩封郵件來體會。

Bad example:

Subject: Revisions For SAles Report

Hi Jackie,

Thanks for sending that report last week. Iread it yesterday, and I feel that Chapter 2 needs More specific informationabout our sales figures. I also felt that the tone could be more formal.

Also, I wanted to let you know that I'vescheduled a meeting with the PR department for this Friday regarding the new adcampaign. It's at 11:00 a.m. and will be in the small conference room.

Please let me know if you can make thattime.

Thanks!

Monica

Good example:

Subject: Revisions For Sales Report

Hi Jackie,

Thanks for sending that report last week. Iread it yesterday, and I feel that Chapter 2 needs more specific informationabout our sales figures.

I also felt that the tone could be moreformal.

Could you amend it with these comments inmind?

Thanks for your hard work on this!

Monica

(Monica then follows this up with aseparate email about the PR department meeting.)

　　4. Check the tone. 注意措辭

商務郵件按照溝通對象身份地位的不同可以分爲垂直溝通和平級溝通。垂直溝通多爲上級對下級的溝通，平級溝通多爲同事之間的溝通。垂直溝通通常比較簡短直接，平級溝通通常要更加禮貌一些。