客戶旅遊情景對話
在展位上，有位顧客向梅諮詢旅遊事務，打算預定旅遊,接下來，小編給大家準備了客戶旅遊情景對話,歡迎大家參考與借鑑。
(M = May, C1= Customer1)
M: Hello, can I help you?
你好，需要幫忙嗎?
C1: Er, yes, I took a brochure yesterday and now I'd like to book a holiday please.
呃，是的。我昨天拿了一本宣傳冊，現在我想
M: OK, which holiday are you interested in?
好多，你對哪個旅遊感興趣?
C1: Em, this one here, on page 34.
嗯，這個，34頁上的。
M: Ooh, yes, that one's on special offer. You get a 10 percent discount, is that the one?
哦，就是現在打特價的，九折，是這個吧?
C1: Yes, that's the one.
對，就是這個。
M: Good. Could you please fill in this booking form. We need your full address and a deposit of 20 percent. You can pay by cash or credit card or cheque.
好的。請您填一下這張預定單。請填您的詳細地址並交付20%的定金。您可以用現金、信用卡或是支票支付。
C1: I'll need a receipt.
我要收據。
M: Yes, of course. And within a week you should receive confirmation1 of your booking. We then need to receive the balance at least ten days before the holiday begins.
當然。一週內您會收到我們的確認信息。請在旅遊開始十天前交付餘款。
C1: Thank you very much.
謝謝。
M: OK, if you'd like to fill in this form...
好的，請您填一下這張表……
(M = May, T = Tony, C1= Customer1)
1)
T: Hello, can I help you?
你好，需要幫忙嗎?
C1: Er, yes, young man. I want a holiday in Scotland1 please. I got this brochure2 yesterday and I want to book today.
呃，是的，年輕人。我想去蘇格蘭旅遊。我昨天拿了這本宣傳冊，今天想預定一下。
T: Em? Scotland? We don't do holidays in Scotland, I'm afraid madam.
呃?蘇格蘭?恐怕我們沒有在蘇格蘭的旅遊線路，夫人。
C1: But it says in your brochure, young man.
但是你們的宣傳冊裏有啊，年輕人。
T: Em, let me see. I'm sorry madam, this is not our brochure. I'm afraid you've made a mistake.
哦，讓我看一下。抱歉夫人，這不是我們的宣傳冊，恐怕你弄錯了。
C1: Young man, it says here...
年輕人，在這兒……
T: I'm sorry, I'm sorry. Perhaps you could try 'Norbrook Holidays', over there?
抱歉，抱歉，我想你可以去Norbrook Holidays旅遊公司問一下，就在那邊。
C1 [mumbling as she leaves] Young people nowadays...
現在的年輕人啊……
M: Oh dear! This conference3 hasn't been good for business.
天啊!這個會展可真不怎麼樣!
T: No, not really, it's been very quiet today. We've only had three bookings all morning!
是不怎麼樣，今天都沒什麼人來問。一上午只有三個客人來預定。
2)
(M = May, T = Tony, C2 = Customer2)
T: Yes, sir. Do you need any help?
你好，先生，需要幫忙嗎?
C2: Er, yes. Can you tell me how much this holiday costs, please? On page 26?
呃，是的。這個旅遊要多少錢?26頁這個?
T: Em, yes sir. See there? It costs 858 pounds
哦，先生，在這裏，858英鎊。
C2: Ooooh, that's expensive! How long does it take?
哦，真貴啊!這個旅遊要多長時間?
T: Em, it says there sir, 'This package takes two weeks'.
呃，這裏，"旅行爲期兩週"。
C2: And when does it begin?
什麼時候開始
T: It says here that it begins in September.
這裏有說明，九月開始。
C2: Oh, I can't go in September! Er, do you do trips to Scotland?
哦，9月我去不了。嗯，你們有去蘇格蘭的旅遊嗎?
T: Er, no, not to Scotland, sir.
呃，沒有，沒有蘇格蘭的，先生。
C2: But I really want to go to Scotland.
可是我真的好想去蘇格蘭。
T: Er, I think you are looking for 'Norbrook Holidays', sir. Over there.
呃，我想你可以去Norbrook Holidays 公司問一下，就在那邊。
C2: Thanks son.
謝謝你，年輕人。
T: This is such a waste of time! Why can't people read the brochures4?
真是浪費時間!他們就不能自己看看宣傳冊嗎?
M: Oh, never mind. It's the last day tomorrow.
哦，別在意。明天就是最後一天了。
